Spirit Rock Meditation Center

Summary

The Guest Services & Hospitality Lead helps to ensure a consistent practitioner and teacher experience as it relates to the presentation of the public spaces and welcoming environment at Spirit Rock. There is a strong focus on maintaining a supportive environment through the day-to-day operational tasks of this role as well as the direct supervision and management of the hospitality staff and vendor group. There is a call to serve diverse cultures and folks from socio-economic groups so that practitioners, teachers and volunteers who come to Spirit Rock are welcomed and included.

Specific Responsibilities:  

Supervisory

Directly supervise all the housekeeping, janitorial and guest services areas offered by the facilities department.  Supervise a team of 8 – 10 staff (full-time and part-time), volunteers and vendors.

• Direct daily supervision of 4 Resident Facilities Caretakers.  (Please note - The Resident Facilities Caretakers are staff who are also part of a dharma training program and their regular schedule allows for time to study and practice.)
• Schedule of Resident Facilities Caretakers, Extra Hires, volunteers and vendors to meet the needs of the ongoing retreat schedule and the Spirit Rock facilities
• Manage day-to-day work orders and assign tasks as appropriate
• Ongoing training/mentorship of Facilities Caretakers as required
• Supervise vendors/suppliers and janitorial service providers
• Facilitate ongoing evaluations and improvement of performance with staff

Hospitality & Guest Services

• Coordinate retreat and event support logistics including the pre-planning, arrivals/departures for all residential retreats and day-long events. 
• Coordinate all special equipment needs such as electronic scooters and other accessibility needs. 
• Guest parking support and coordination. 
• Participate in pre-retreat facilities inspections and resets to help prepare for the arrival of practitioners
• Work collaboratively with all other departments – including registration, retreat operations and kitchen operations to ensure a consistently supportive and welcoming practitioner experience
• Participate in other related duties as assigned

Janitorial

Ensure the cleanliness and of the Spirit Rock facilities

• Manage day-to-day work orders and assign tasks as appropriate
• Supervise janitorial service providers
• Manage inventory control of all cleaning and janitorial supplies

Safety

Ensure a safe working environment for staff and volunteers

• Assist with compliance on CalOSHA safety standards
• Assist with oversight of Spirit Rock’s Injury Illness Prevention Program (IIPP)
• Ensure the appropriate level of training for all staff in your area

Qualifications:

• 4 - 6 years’ experience as supervisor in the hospitality/guest services industry
• Prior experience in a similar role(s) at a retreat is a plus
• Experience with health, safety, and emergency management issues
• Excellent written and verbal communication skills
• Adept in using digital tool such as MS Office, Excel, Google Sheets/Docs, Web-based Work Ticket system
• Ability to work in a collaborative “team” atmosphere
• Positive approach to supervision and relationships
• A sincere interest in the exploration of bringing mindfulness to all activities of daily life

Working Conditions:

• Ability to work outdoors much of the time with exposure to seasonal weather conditions
• Ability to sit, walk or stand for extended periods including walking up and down stairs, ladders and hillsides
• Ability to lift, carry, push or pull objects up to 40 pounds
• Ability to perform moderately difficult manipulative tasks
• Ability to communicate clearly on a telephone and walkie-talkie
• This position will be exposed to chemical substances that are typical for maintenance, janitorial and landscaping work. 
• Must be able to regularly speak and write in English
• Specific vision abilities required are close vision, middle distance vision and color vision