Guest Services & Hospitality Lead

Facilities · Woodacre, California
Department Facilities
Employment Type Full-time Regular
Minimum Experience Mid-level
Compensation $66,000 - $70,000 Annually

Summary


The Guest Services & Hospitality Lead helps to ensure a consistent practitioner and teacher experience as it relates to the presentation of the public spaces and welcoming environment at Spirit Rock. There is a strong focus on maintaining a supportive environment through the day-to-day operational tasks of this role as well as the direct supervision and management of the hospitality staff and vendor group. There is a call to serve diverse cultures and folks from socio-economic groups so that practitioners, teachers and volunteers who come to Spirit Rock are welcomed and included.


Specific Responsibilities:  


Supervisory


Directly supervise all the housekeeping, janitorial and guest services areas offered by the facilities department.  Supervise a team of 8 – 10 staff (full-time and part-time), volunteers and vendors.

  • Direct daily supervision of 4 Resident Facilities Caretakers.  (Please note - The Resident Facilities Caretakers are staff who are also part of a dharma training program and their regular schedule allows for time to study and practice.)
  • Schedule of Resident Facilities Caretakers, Extra Hires, volunteers and vendors to meet the needs of the ongoing retreat schedule and the Spirit Rock facilities
  • Manage day-to-day work orders and assign tasks as appropriate
  • Ongoing training/mentorship of Facilities Caretakers as required
  • Supervise vendors/suppliers and janitorial service providers
  • Facilitate ongoing evaluations and improvement of performance with staff


Hospitality & Guest Services


  • Coordinate retreat and event support logistics including the pre-planning, arrivals/departures for all residential retreats and day-long events. 
  • Coordinate all special equipment needs such as electronic scooters and other accessibility needs. 
  • Guest parking support and coordination. 
  • Participate in pre-retreat facilities inspections and resets to help prepare for the arrival of practitioners
  • Work collaboratively with all other departments – including registration, retreat operations and kitchen operations to ensure a consistently supportive and welcoming practitioner experience
  • Participate in other related duties as assigned


Janitorial


Ensure the cleanliness and of the Spirit Rock facilities

  • Manage day-to-day work orders and assign tasks as appropriate
  • Supervise janitorial service providers
  • Manage inventory control of all cleaning and janitorial supplies


Safety


Ensure a safe working environment for staff and volunteers

  • Assist with compliance on CalOSHA safety standards
  • Assist with oversight of Spirit Rock’s Injury Illness Prevention Program (IIPP)
  • Ensure the appropriate level of training for all staff in your area


Qualifications:


  • 4 - 6 years’ experience as supervisor in the hospitality/guest services industry
  • Prior experience in a similar role(s) at a retreat is a plus
  • Experience with health, safety, and emergency management issues
  • Excellent written and verbal communication skills
  • Adept in using digital tool such as MS Office, Excel, Google Sheets/Docs, Web-based Work Ticket system
  • Ability to work in a collaborative “team” atmosphere
  • Positive approach to supervision and relationships
  • A sincere interest in the exploration of bringing mindfulness to all activities of daily life


Working Conditions:


  • Ability to work outdoors much of the time with exposure to seasonal weather conditions
  • Ability to sit, walk or stand for extended periods including walking up and down stairs, ladders and hillsides
  • Ability to lift, carry, push or pull objects up to 40 pounds
  • Ability to perform moderately difficult manipulative tasks
  • Ability to communicate clearly on a telephone and walkie-talkie
  • This position will be exposed to chemical substances that are typical for maintenance, janitorial and landscaping work. 
  • Must be able to regularly speak and write in English
  • Specific vision abilities required are close vision, middle distance vision and color vision


Thank You

Your application was submitted successfully.

  • Location
    Woodacre, California
  • Department
    Facilities
  • Employment Type
    Full-time Regular
  • Minimum Experience
    Mid-level
  • Compensation
    $66,000 - $70,000 Annually